General Warranty
The warranty commences on the date of purchase from FITEK, as marked on your invoice.
Warranty claims in remote areas or outside metropolitan areas may incur a delivery charge. Parts and labor outside the warranty coverage will be charged at a nominal rate, including freight.
The warranty does not cover: ordinary wear and tear; user negligence, misuse, or abuse; accidents, fire, or malicious damage by a third party; or alterations and modifications by a non-authorized service technician.
Various products supplied by different manufacturers may come with different warranties. For further details, refer to the specific product details or contact us at [email protected].
| Material | Warranty |
|---|---|
| Structural Welds | Limited Lifetime Warranty* |
| Frames | Limited Lifetime Warranty* |
| Bronze Bushings, Pillow Block Bearings, Pulley Wheels | 5-Year Warranty |
| Cables, Guide Rods, Sealed Roller Bearings | 5-Year Warranty |
| Upholstery and Grips | 90-Day Warranty |
| Wheels | 90-Day Warranty |
| Barbells | Construction Warranty |
Lifetime Warranty
FITEK will warranty this product from defects in material, functionality, and workmanship for the lifetime of the product. “Lifetime” warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty applies only to the original purchaser of the product for as long as they own it, and is non-transferable. This warranty does not apply to barbells that require regular maintenance.*
Construction Warranty
FITEK will warranty this product for construction only.
* For All Warranties: The warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage, or handling by the user. Any specific issues regarding a FITEK product with which a customer is not satisfied will be reviewed on a case-by-case basis.
** Barbell Warranty Against Bending: This does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage, or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms, or pins in a power rack; excessive dropping with insufficient or damaged bumpers; excessive dropping with iron plates; or excessive dropping on concrete or similar surfaces). We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.
Hex Dumbbell Warranty
1-Year Warranty (Return to base). General wear and tear are not covered under warranty. Neoprene and rubber components carry a 3-month warranty.
Common causes of damage not covered under warranty include:
- Dumbbell head becomes loose - This is a result of constant dropping.
- Rubber head gets cut or chipped - Caused by throwing or dropping the dumbbells repeatedly.
- Drying or cracking - Caused by the dumbbells being left outdoors or exposed to UV light.
- Normal wear and tear or surface scratches.
- Cosmetic damage - Caused by dropping the dumbbells on rough edges (e.g., edges of benches or racks).
Power Band / Resistance Band
3-Month Warranty from the date of purchase. General wear and tear are not covered under warranty.
Bumper Plate Warranty
1-Year Warranty from the date of purchase for commercial use. General wear and tear are not covered under warranty.
The warranty does not cover:
- Outdoor use.
- Use on a surface without rubber mats.
- Use on a rigid or uneven surface, such as concrete.
- Use with barbells over 50mm collar diameter.
Normal wear and tear, cosmetic damages, surface scratches, and chipping are not included in the warranty.
Warranty Claim Processing
To obtain warranty service, you must contact the original place of purchase. Warranty claims must be accompanied by proof of purchase.
FITEK may, at its option, repair or replace any defective product frame or parts with new or serviceable used parts that are equivalent in function to the original parts. All exchanged frames and parts replaced under this warranty will become the property of FITEK at the time of service.
FITEK reserves the right to change manufacturers of any parts to cover any existing warranty. Any parts determined to be defective must be returned to FITEK to obtain warranty service. You must prepay any shipping charges or any other charges associated with the transportation of the parts or product. In addition, you are responsible for insuring any parts or products shipped or returned. You assume the risk of loss during shipment.